Payment Policy
Payments must be made using one of our original approved payment methods within 12 hours of placing an order. Orders will be immediately canceled if they are not paid for within 12 hours. Orders that are canceled cannot be put back into the processing stage. An order will remain canceled and a store credit will be issued if a payment is received after the order has been canceled. Payments for late orders will not be refunded. A permanent suspension from Origin’s websites and services may follow repeated nonpayment of an order. The Origin management team will decide on bans on an individual basis.
Refund policy
All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.
All customer refunds will take about 30 days to process the refund. customers will still be able to get in touch with billing team to give updates regarading their refund.
In the rare event that a customer is unhappy with an order we may offer the option to return your order. In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other then defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.